Match intent and behaviour

Communication and interaction in the workplace is complex and demanding. It requires considerable energy to maintain a standard that reflects our goals. In our minds we have the best intentions, but our behaviour isn’t quite able to keep up.

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Managers often disagree with the way workers describe them. This may be because there’s a discrepancy between their internal intent and external behaviour. In other words, their thoughts and actions don’t match.

 

When you don’t agree with the ways you’re described, plan to change your external behaviour to better reflect your true intent. For each of the areas you disagree with, complete the following sentence:

 

When I come across as                                            , I intend to communicate…

 

I’ll be mindful of my external behaviour by specifically doing the following:

 

 

 

Contributors include:Dr. Joti SamraMary Ann Baynton

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