Think about an emotionally charged situation that was particularly difficult for you. Identify your thoughts (worries, fears and insecurities) before and during the situation. What was your worst-imagined scenario about how things would go? How did the situation actually turn out?
Situation:
Thoughts that arose:
Worst-imagined scenario:
How the situation actually turned out:
Next time you approach a distressed worker, use self-talk to your advantage. Remind yourself our initial thoughts are often inaccurate and somewhat catastrophic and that the worst-imagined scenario rarely occurs. Rather than focusing solely on worst-case scenarios, use positive self-talk to recall your many successes in challenging situations.