Communicate without judgment

When we’re listening to people in workplace situations, we may have an emotional response. We may make judgments or assumptions about the intent and meaning of their message. In other words, we may read things into what they’re saying, rather than focusing on the literal meaning of their words. These judgments and premature conclusions can lead us to respond in a way that fuels mistrust and conflict. Managers who listen without judgment can help prevent negative emotions from developing in what should be harmless or neutral situations. Non-judgmental listening can help you develop an understanding of the situation. This understanding may allow you to move forward effectively.

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To help avoid making difficult conversations worse, or neutral conversations difficult, you can:

  • Turn down your internal dialogue. Stay focused on what’s being said, rather than thinking ahead and speculating on unspoken
  • Breathe, stay calm and neutralize your
  • Listen carefully and acknowledge the validity of alternate
  • Move from judgment to curiosity by asking questions to gain better
  • State your observations and experiences neutrally using specific examples, rather than personalizing a situation by generalizing about someone’s character
  • State your perspectives, needs and desires
  • Reframe the problem into a mutual, objective statement that recognizes common

The above list is deceptively simple; these are challenging techniques that can take considerable time to master. But each item on the list represents an indispensable tool for managers who want to be effective at minimizing the emotional nature of interactions.

 

Keep this list handy. Read through it before any interaction you expect may be challenging and might give rise to negative emotions.

Contributors include:Dr. Joti SamraMary Ann Baynton

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