Description: In a work environment where there is positive workload management, employees feel supported to complete their assigned tasks and responsibilities successfully.
You can access our free workshop materials to start a team discussion about workload management.
Consider whether your work culture increases or decreases workload stress.
- Cultivate a work culture that values the quality and effort of work performed over output alone.
- Consider whether staff turnover rates are reasonable for your sector. Ask those who are leaving about their experience with work stress at your organization.
Address job insecurity.
- Precarious work such as casual, contract, or seasonal jobs can provoke feelings of job insecurity. This can be particularly stressful for employees. Any changes in work environment, policies, or processes can also create uncertainty. All of this can have a negative impact on employee focus, productivity, and psychological health and safety.
- Helping employees manage change includes a section on job insecurity. It provides strategies organizations can use even in times of job or economic uncertainty. You'll also find information on a psychologically safer way to handle termination or layoff.
Ensure all supervisors and leaders set clear and reasonable expectations.
- Provide supervisors with the necessary time to meet with employees about workload challenges.
- Provide training so leaders have the skillset to support employees to meet their workload requirements.
- A tool to support employee success can help.
- Have all leaders work with employees to:
- Feel comfortable speaking up about workload stress. If this is a concern, Building trust for leaders could help.
- Agree on reasonable expectations
- Identify any barriers to success
- Create solutions
- Help employees focus with the Task improvement process | PDF.
- Get employee commitment with a plan that meets all needs and increases willingness to commit.
Develop strategies for managing workloads with your employees.
- Review the results from Putting workload management on the agenda: creating awareness workshop. This will provide input from employees about their workload stressors and proposed solutions.
- The higher the demands at work, the more important it can be for employees to have some level of control. But, it may not be possible to give employees all the control, for example, on how their work is prioritized. This may because of regulations, safety concerns, or customer/patient demands. Explore areas where employees can have some control over their assigned tasks to help them work more effectively.
- Take steps to identify and prevent burnout for your employees. Inform new employees of accurate and realistic job demands and expectations.
- Include explicit and reasonable productivity expectations in job descriptions.
- Review productivity expectations on a regular basis.
- Provide pay or lieu time for approved overtime worked.
- Analyze and audit jobs to determine:
- Workload demands
- Equity in work distribution
- Areas for improvement
- Help with prioritizing, eliminating redundant tasks and managing deadlines.
- Develop a plan for the workplace and employees, considering what and how work gets done.
- Performance management focuses on engaging employees in developing solutions to overcome challenges.
- Provide education on topics related to workload management.
- Ensure employees have the necessary equipment and supports to complete their work. These may include adequate time, tools, technology and clear instructions.
- Create and put in place strategies for dealing with peak periods of demand, sick leave or unfilled positions. For example, temporary employees, job pools or job-sharing could cover staffing shortages.
- Follow the Employee stress prevention process to help you identify sources of stress at work, and how to reduce the risk of burnout.
- Prepare employees for anticipated periods of increased work, such as seasonal demands and peak shift hours.
- Consider providing non-remunerative perks during times of excessive work demands. These could include:
- Meals
- Covering transportation costs
- Time or help running personal errands
- Discuss workplace interruptions and disruptions with employees. Brainstorm potential solutions, including:
- Changing the use of technology
- Limiting meeting times
- Revising communication strategies
- Scheduling quiet time
- Managing lights, noise, or foot traffic
- Although you may not be able to eliminate all interruptions, providing protected time during the day may help.
- Include best practices for protecting employee psychological safety in your policies and procedures.
Additional actions and resources
- Review Psychological health and safety policy recommendations to see where you can improve psychological health and safety.
- Review Evidence for psychological health and safety for a literature review of studies demonstrating how factors that impact psychological health and safety also have a positive impact on business goals and objectives.
Putting workload management on the agenda provides you with materials to support a team discussion on approaches to workload management as well as materials to support policy review and development.
Adapted from Guarding Minds at Work™
Guarding Minds at Work was commissioned by Canada Life and additional resources are supported by Workplace Strategies for Mental Health.